Privacy Policy

1. Introduction

TripFirst LLC (“we,” “us,” “our”) is committed to safeguarding your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect your data when you engage with our services, including our website and booking systems.

2. Information We Collect
We may collect and process various types of information, including:

  • Personal Information:
    • Name
    • Email address
    • Phone number
    • Mailing address
    • Date of birth
    • Passport information
    • Travel preferences (e.g., special requests, dietary restrictions)
  • Payment Information:
    • Credit card information
    • Billing address
    • Transaction details
  • Technical Data:
    • IP address
    • Browser type and version
    • Time zone setting
    • Browser plug-in types and versions
    • Operating system and platform
  • Usage Data:
    • Information about how you use our website and services, including your access times, pages viewed, and time spent on the site.
  • Marketing and Communications Data:
    • Your preferences in receiving marketing communications from us
    • Feedback and survey responses

3. How We Use Your Information
We utilize your information for several purposes, including:

  • To Provide Services:
    • Processing and confirming bookings
    • Communicating regarding your travel arrangements
    • Managing customer service inquiries
  • To Improve Our Services:
    • Analyzing data to enhance user experience
    • Conducting research and analysis to improve our offerings
  • Marketing Communications:
    • Sending newsletters, offers, and promotional materials (you can opt out at any time)
  • Legal Compliance:
    • Meeting legal obligations, regulatory requirements, and industry standards

4. Legal Basis for Processing Personal Data
We will only process your personal data when we have a legal basis to do so. This includes:

  • Contractual Necessity: Processing your data to fulfill our contract with you.
  • Consent: Where you have provided consent for specific processing activities.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: For our legitimate interests, provided these do not override your rights.

5. Sharing Your Information
Your information may be shared in the following situations:

  • Service Providers:
    We may share your information with trusted third-party service providers (e.g., airlines, hotels, payment processors) necessary for fulfilling your bookings and providing our services.
  • Legal Compliance:
    We may disclose your personal information if required to do so by law or in response to legal requests from public authorities.
  • Business Transfers:
    If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that business transaction.

6. Data Security
We implement a variety of security measures to protect your personal information:

  • Encryption: We use encryption to protect sensitive information transmitted online.
  • Access Controls: We limit access to your information to employees and service providers who need it to perform their job functions.
  • Regular Audits: We conduct regular assessments and audits to ensure the security of our systems and practices.

7. Your Rights
As a data subject, you have several rights concerning your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal data.
  • Deletion: You may request the deletion of your personal data under certain conditions.
  • Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Objection: You have the right to object to our processing of your personal data in certain situations.
  • Withdrawal of Consent: Where we rely on your consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the details provided in Section 10.

8. Cookies and Tracking Technologies
Our website utilizes cookies and similar tracking technologies to enhance your experience. Cookies are small data files that are placed on your device when you visit our site. They help us:

  • Understand how visitors engage with our website.
  • Improve the functionality and user experience of our site.
  • Provide targeted advertising and marketing communications.

You can manage cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

9. Third-Party Links
Our website may contain links to external sites not operated by us. We have no control over the content, privacy policies, or practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with an effective date. We encourage you to review this policy regularly for any changes.

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.

12. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

13. International Data Transfers
If you are accessing our services from outside of the country, your personal information may be transferred to and processed in India where our servers are located and our central database is operated. Data protection laws in India may differ from those in your jurisdiction.

14. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

15. Automated Decision-Making
We do not engage in automated decision-making processes that affect your rights or create legal effects.